Refund policy

RETURN & REFUND POLICY

Effective Date: July 13, 2026

At Sygma Lifestyle, we are committed to providing high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations, and this Return & Refund Policy explains your rights and our procedures.

Eligibility for Returns

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return:

The item must be unused and in the same condition as received.
The item must be returned in its original packaging.
All accessories, manuals, labels, and included components must accompany the returned item.
Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products
Gift cards
Downloadable digital products
Hygiene and personal care products
Intimate apparel
Perishable goods
Clearance or final sale items

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the product and packaging

Once verified, we will offer one of the following:

Replacement product
Full refund
Partial refund
Store credit

No return shipping fee will be charged for products that are damaged due to our error.

Order Cancellations

Orders may be cancelled before they are processed for shipment.

Once an order has entered processing or has been shipped, it cannot be cancelled. In such cases, customers must follow the return process after delivery if eligible.

Refund Processing

After we receive and inspect your returned item:

We will notify you regarding approval or rejection.
Approved refunds will be issued to the original payment method.
Most financial institutions process refunds within 5–10 business days, although some banks may require additional time.

Original shipping charges are generally non-refundable unless the return results from our error.